Our Main Areas of Expertise
Air traffic management is an aviation term encompassing all systems that assist aircraft to depart from an aerodrome, transit airspace, and land at a destination aerodrome, including Air Traffic Services (ATS), Airspace Management (ASM), and Air Traffic Flow and Capacity Management (ATFCM).
The increasing emphasis of modern ATM is on interoperable and harmonised systems that allow an aircraft to operate with the minimum of performance change from one airspace to another.
ATC systems have traditionally been developed by individual States that concentrated on their own requirements, creating different levels of service and capability around the world.
The Information Technology Infrastructure Library (ITIL) is a set of practices for IT service management that focuses on aligning IT services with the needs of business. ITIL describes processes, procedures, tasks and checklists that are not organization-specific, establishing the management of IT services with the organizations strategy. ITIL underpins the international service management standard ISO / IEC 20000, even though differences between the frameworks do exist.
OBIZCO extensively works along the IT libraries issued in 2006 (ITL v2 glossary) and 2007-2011 (also identified as v3). ITIL 3 is an extension of 2 and provides a more holistic perspective on the full cycle of services, covering the entire IT organization and all components needed to deliver services to customers:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual service improvement
Like any human activity, projects need to be performed and delivered under constraints. Traditional economic analysis lists scope, time and costs as the main important constraints that are sometimes referred to as the project management triangle, where each side introduces a contribution to the assessment of quality and overall performance. Any side of the triangle cannot change without affecting the others. The discipline of project management focuses about providing tools and techniques enabling the project team (and not just the manager) to organize work, coordinate together, and meet constraints. By creating a common language and a framework, individual team members don’t get mired down in creating custom tools and templates. They can better understand their roles and expected contributions.
Application of quality management best practices in every project is a key success factor.
The European Foundation for Quality Management (EFQM) provides a common framework and a common terminology for quality management practices. The model can be applied to any organization, regardless of size, sector, or maturity; it is non prescriptive and provides a common language enabling for the sharing of experience, of knowledge, inside the project and more widely throughout the organization and the network of stakeholders. EFQM is a Brussels-based foundation based in Brussels, created in 1988 with the European Commission support.
The EFQM model is based on nine criteria: five of these are Enablers, and four are Results. The Enablers cover what an organization does, and how it does it: Leadership, Strategy, People, Partnerships and Resources, and Processes, products and services. Results cover what an organization achieves in the domains of Customers, People, Societal aspects (Stakeholders), and Business.
EURCONTROL has developed a harmonized framework for the safety regulation of ATM that is implemented by each state. The core of the framework is represented by regulatory requirements identified as ESARRs, even though these represent only a series of elements in a wider framework for ATM safety regulation. The design of the Safety Regulatory Framework and its Requirements is intended to assist the states when preparing for later audits by ICAO.
A series of 6 volumes of ESARRs and ESARR Advisory Material (EAM) are available:
- ESARR1: Safety oversight in ATM;
- ESARR2: Reporting and assessment of Safety occurrences in ATM;
- ESARR3: Use of Safety management systems by ATM Services providers;
- ESARR4: Risk assessment and mitigation in ATM;
- ESARR5: ATM Services Personnel;
- ESARR6: Software in ATM functional systems.The European Aviation Safety Agency (EASA) mission is to promote the highest common standards of safety and environmental protection in civil aviation. In that context, each of the Future ATM Applications will possibly subject to a safety assessment by EASA.
OBIZCO is committed to provide resources that have carried out various safety cases for safety critical services such as EGNOS in support of future ATM safety case developments.
SO/IEC 27000 is part of a growing family of ISO standards, explaining the purpose of an information security management system (ISMS) and providing a vocabulary of fundamental terms and definitions used in this domain. The ISO 27000 series is deliberately broad in scope, covering more than just privacy, confidentiality or technical security issues. It elaborates about information security risks, information security controls to be implemented according to needs, using guidance and ISO standards where relevant. The ISO standard stresses on the dynamic nature of information security, and on the necessity of introducing feedbacks and improvement activities. More than 20 declinations are currently published in the ISO 27000 series and new volumes are under preparation to meet current challenges (for instance with cloud systems and network security or supply chain management).
Future ATM functions will be more connected than ever will be therefore opening them to more IT security risk than before; a proper IT security framework has therefore to be developed around future ATM applications.
OBIZCO is committed to provide resources that have carried out various aspects
of ISO2700 training and consultancy that could support implementation of ISO 27000 compliant policies and procedures.
Throughout our more than 10 years of experience in conducting CBA analysis in Air Traffic Management, EUROCONTROL has developed EMOSIA, standing for European Models for ATM Strategic Investment. We believe it represents a valuable method for informed decision-making and a common language for CBAs.
EMOSIA is the first cost-benefit analysis method developed by the European ATM/CNS community for the European ATM/CNS community. The EMOSIA methodology was developed in close cooperation with our stakeholders and taking into account their different needs.
The economists present in our team have worked extensively with CBA methodologies and applied them for the appraisal of economic performance in aviation programs.
Customer relationship management is acknowledged as a crucial component of corporate strategy and requires dedicated tools and methods in order to cope with the complexity of current projects and of the variety of the customer base. Winning complex sales has become more complicated than ever. Customers are demanding more flexible ways to purchase products and services. Customers have now also taken some crucial aspects of the selling process over, in investing in online research, in identifying potential sales solutions, and in reaching out to selling organizations in their own terms.
Miller Heiman based sales and business development plan provide with sales techniques and sales management suited to the today’s customer-focused environment, and to the related governance of industrial interactions. It is a way for the OBIZCO clients to organize thoughts, challenges and strategies. We provide a framework to diagnose issues for our clients and to organize a solution portfolio.
The Personal and interpersonal efficiency consultancy (PIPEC) framework elaborates about Steven R. Covey’s business and self-help bestseller The 7 habits of highly effective people, that has been identified as one of the 25 most influential business management books by the Time magazine.
The book introduces a series of managerial rationales (Independence, Interdependence, and Continuous improvement) anchored in a series of habits to be imperatively introduced in actual management:
- Independence: Be proactive; Begin with the end in mind; Put first things first;
- Interdependence: Think win-win; Seek first to understand, then to be understood; Synergize;
- Continuous improvement: Sharpen the saw.
Cloud computing represents a metaphor and marketing term referring to a model of network computing where a program or application runs on connected servers rather than on local computing devices such as personal computers, tablets or smart phones.
The originality of cloud services associates with the concept of virtualization: one or more physical servers can be configured and partitioned into multiple independent virtual servers, appearing to the user to be a single physical device. These virtual servers do not physically exist and can therefore be moved around and scaled up or down without affecting the end-user. Computing resources have here become granular, which allows for on-demand services and resource pooling.
The effectiveness of moving to the cloud actually represents a shift in the business model reference, from a CAPEX model based on investments in hardware onto an OPEX model based on services, improved manageability, multitenancy, lower maintenance and greater scalability (elasticity).
The major models of could computing services are Software as a service (SaaS), Platform as a service (PaaS), and Infrastructure as a service (IaaS). These cloud services may be offered in public, private or hybrid networks.
Obizco is committed to provide resources that have a vast experience in designing, developing and operating cloud based IT services for critical applications.
Our IP and IT services are composed of 3 major building blocks
- The centralized software application
- The IT hosting infrastructure to run the centralized application software
- Capability to connect to the public internet
OBIZCO SARL staffs proved CISCO certified engineers and supports the design of the network elements in IT projects.
Future ATM applications come with its eco-system of stakeholders, institutional and regulatory framework as well as a list of influencers and decision makers.
Obizco has supported various ATM projects with multi-stakeholders. Obizco staff members and partners have been involved as representatives of various ATM stakeholders in different fora and therefore understand deeply the viewpoints and sensitivities of each of the ATM stakeholders.
Obizco is committed to provide resources representing the various sensitivities of various ATM stakeholders in facilitating and advising on best multi-stakeholder governance applicable to each ATM project context.
OBIZCO can prepare the strategy, elaborate contents and documents, and implement institutional communication in relation with the development of each Centralized Service. The communication plan will cover institutional communication only, yet we can also cover specific aspects in direction of specific audiences such as academics. In our understanding, institutional communication will aim at providing EUROCONTROL with specific elements relevant for the interaction with EUROCONTROL staff or with stakeholders active in the Future ATM Applications.