Project – European ATM PENS Service Delivery Director Function

OBIZCO refers to ITIL- and PMI- based methods for the structuration and execution of complex functions in ATM

PENS is the Pan European Network Services for Air Traffic Management organisations

  • 2007-2017
  • Clients: SITA and EUROCONTROL
  • The project includes overseeing of 20 people in a matrix organization to ensure all PENS contractual obligations are fulfilled in ITIL based Service Design, Service Transition, and Service Delivery; active contribution towards SITA’s PENS expansion strategy; introduction of ITIL based service management practices on behalf of SITA for EUROCONTROL and 20 ANSPs.
  • End customers moved from red zone (unhappy) to green zone (very happy) and keeps staying in the green zone
  • Service Design of the NewPENs project (dual core, 99.999% availability, integration of security and safety management)